FAQ

General

We offer a flexible subscription service, and to place a one off order, you will need to pause or cancel your subscription after placing your order.

Our boxes are priced from £21.99 to £39.99. These include:

  • Fresh Bread Box: £21.99
  • Baker Box (Small): £24.99
  • Baker Box (Medium): £29.99
  • Baker Box (Large): £39.99
  • Mixed Box (Small): £29.99
  • Mixed Box (Medium): £34.99
  • Mixed Box (Large): £44.99
  • Pantry Box (Small): £29.99
  • Pantry Box (Medium): £34.99
  • Pantry Box (Large): £39.99

Our gluten free foods range includes:

Fresh Bread

  • Fresh Fibre Loaf
  • Fresh White Loaf
  • Fresh Fibre Rolls
  • Fresh White Rolls

Long life Bread

  • Part Baked Fibre Loaf
  • Part Baked Fibre Rolls
  • Part Baked White Loaf
  • Part Baked White Rolls
  • Fibre Sliced Loaf
  • White Sliced Loaf
  • Fibre Unsliced Loaf
  • White Unsliced Loaf
  • Fibre Rolls
  • White Rolls

Pizza Bases

Pasta

  • Fusilli
  • Lasagne
  • Macaroni
  • Spaghetti
  • Tagliatelle
  • Fibre Penne

Cereals

  • Cornflakes
  • Crispy Rice
  • Flakes
  • Fibre Flakes
  • Fibre Flakes with Red Berries

Pure Oats

Crispbread

Our flexible subscription service allows you to place an order every 1 to 3 months. You also have to option to skip an order.

We accept all major debit and credit cards (except for American Express).

Your payment card will be charged after one working day.

When you paid for your order, you will receive a confirmation email.

If we’ve given you a refund recently, it should reach your bank within 3-5 working days. After that, if you’ve checked your bank statement and your refund hasn’t arrived, please contact your bank.

Account Management

You can access your online account by clicking the ‘Manage my subscription’ link in the online shop’s navigation bar. Enter your email address and click on the ‘Get Subscription Link’. An account invite email will be sent to you. Open the email and click on the ‘Manage Subscription’ link.

You can cancel an order anytime via your online account. To ensure your order is cancelled before your next delivery, you must cancel it two working days before it’s due date. In your online account, click on ‘Subscriptions’ and for the relevant subscription, cancel it by clicking on the ‘Cancel’ link. Please note that if it’s your first order, you will need to call us before 5pm to cancel (working days only).

You can pause your subscription anytime via your online account. To ensure it is paused before your next delivery, you must pause your subscription two working days before it’s due date. In your online account, click on ‘Subscriptions’ and for the relevant subscription, pause it by clicking on the ‘Cancel’ link.

To restart any cancelled/paused subscriptions, log into your online account, click on ‘Subscriptions’ and for the relevant subscription, restart it by clicking on the ‘Re-activate’ link.

Skipping allows you to miss an order and ensures that your subscription stays active, and that you will receive the following order. Pausing your subscription will make it inactive and you will no longer receive any future orders. You can make these changes in your online account, or you can contact us and we can make them on your behalf.

To skip an order, log into your online account, click on ‘Subscriptions’ and for the relevant subscription, click the ‘Edit’ link. Scroll to the bottom and click the ‘Skip Shipment’ button. This will change your ‘Next Order Date’ by the subscription order period that you have chosen (1 to 3 months).

You can change the contents of your order via your online account. Select ‘Subscriptions’ in the menu and for the order that needs updating – click on ‘Edit’. Scroll to ‘Change Box Contents’ and click on the ‘Change’ button. Remove the items you no longer want and replace with the products you want. To ensure changes are reflected in your next order, please ensure that they are made one working day before your next delivery’s due date.

To change your gluten free box type, logged into your online account, click on ‘Subscriptions’ and for the relevant subscription, click the ‘Edit’ link. Click on the ‘Change Box’ button and select the box you want.

You can change your subscription delivery date via your online account. Select ‘Subscriptions’ in the menu and for the order that needs updating – click on ‘Edit’. Click on the ‘Next Order Date’ button to update.

You can change your address via your online account. Select ‘Addresses’ in the menu and click on ‘Edit Address’ to update.

You can change your email address via your online account. Select ‘Account’ in the menu and update the ‘email’ field.

You can change your payment card details via your online account. Select ‘Billing’ in the menu and click the ‘Update Card’ link.

You can view your ‘Order History’ via your online account. Select ‘Order History’ in the menu.

Deliveries

We deliver to all United Kingdom (UK) addresses and offer free delivery to UK mainland locations. Any delivery outside of the UK mainland will incur a delivery charge.

Your order will be delivered within 2 working days.

Our boxes are delivered by DPD. Please contact our Customer Support Team and we will contact DPD to find out where your order is.

Our boxes are delivered by DPD. You can contact our Customer Support Team who will be happy to re-arrange a delivery date and time for you.

Please contact our Customer Support Team to advise us of any damage to your order.

Please contact our Customer Support Team for any replacement products.

Gluten Free Food Products

Find out more about how you can store our products via our online guide.

We offer a small range of recipe cards. These are available upon request. Check out all our gluten free recipes on our website.

Currently, our plastic packaging isn’t recyclable.

If you wish to contact us with a query – you call us on 0800 783 1992 or send us an email to: info@juvela.co.uk